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privacy policy

Your personal data will be processed via www.campsencamps.nl. Camps & Camps takes the protection of your personal data extremely seriously and processes this data in accordance with the applicable data protection regulation (GDPR).

Camps & Camps BV, having its office and registered place of business at Floralaan 1, 5928 RD in Venlo (Chamber of Commerce no. 61045683), is responsible for processing personal data in the manner described in this privacy statement. This statement explains what personal information is collected and processed by Camps & Camps and for what purpose.

PERSONAL INFORMATION

You may need to provide personal information when you use the services of Camps & Camps, visit the website (www.campsencamps.nl) and contact the customer service department at Camps & Camps. The provision of personal information depends on which Camps & Camps services you use, or the reason why contact takes place between you and Camps & Camps. We will not disclose this information to third parties, unless this is necessary for performance of the contract you conclude with us, or is required by law.

ACCOUNT

You need to register first before you can place an order with Camps & Camps. After registration, we will store your data so that you do not need to enter it again on each further occasion. This also simplifies the process for placing a new order. Camps & Camps stores this information in the website's customer database.

The personal information that is required to create an account with Camps & Camps is summarised below:

  • first name and surname
  • address details
  • telephone number
  • ail address

After logging on, you can access the data that you have entered and view previous online orders. You can change and view your data at any time. Only you and Camps & Camps have access to your personal data at the time of registration.

ORDERS

If you wish to place an order on www.campsencamps.nl, you must log on first or register. You can also choose to place an order as a guest. In that case, you do not need to create an account with Camps & Camps. We only need the information to process your order and to contact you about your order.

The personal information that Camps & Camps requires to process your order is:

  • first name and surname
  • address details
  • telephone number
  • email address

Once you have placed an order, you will receive information about your order via email.

PAYMENT

When you pay for your order, your payment details are transferred to Stichting Pay, our payment processor. This is required in order to process your payment and a possible refund. Your online purchase with a debit or credit card is handled by Stichting Pay. If you have chosen the ‘pay later’ option, your payment will be processed by Billink. The following information is visible in Stichting Pay's system:

  • transaction
  • payment method
  • location and time
  • when paying by credit card, the surname and initial, part of the card number, the expiry date, type of card and country of origin of the credit card are displayed.

 SHIPMENT

Once your payment has been processed, your order will be shipped using My Parcel (PostNL). When you place an order, your first and last names and address details are entered in My Parcel. This allows Camps & Camps to print a label for the parcel and deliver your order to the address you have indicated.

CUSTOMER SERVICE

When you contact the customer service department at Camps & Camps , you may be asked to provide the following information:

  • first name and last name
  • address details
  • telephone number
  • email address:
  • order number
  • details of correspondence

Camps & Camps uses this information to respond to your complaint, request or question.

COOKIES

Camps & Camps uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies that we use are necessary for proper technical operation of the website and for your convenience. They ensure that the website operates properly and remember your preferences. Their use also allows us to optimise our website. You can opt out of cookies by setting your internet browser so that it does not store cookies. In addition, you can also delete all the information that has previously been stored by entering the appropriate settings in your browser.

GOOGLE ANALYTICS

Camps & Camps also uses Google Analytics. Google Analytics collects anonymised data relating to your surfing behaviour. Camps & Camps uses this data for analysis and optimization purposes. Based on this information we can analyse how the website is used and how we can improve the website.

THE NEWSLETTER

You can register for the newsletter produced by Camps & Camps on www.campsencamps.nl. Your details are included in this mailing list on a voluntary basis and only your first name and email address are stored for this purpose. The newsletters are intended to improve the shopping experience and enhance customer satisfaction. If you register, you will receive all the latest news about Camps & Camps’ products, services, promotions and events by email.

You can unsubscribe from the email newsletter at any time by clicking the unsubscribe link in the newsletter.

SURVEYS

Camps & Camps may ask you to participate in a customer satisfaction survey. This is always voluntary, and your data will only be collected at your request. Camps & Camps uses the results of the surveys to improve its services and products.

PROMOTIONS AND EVENTS

Camps & Camps may ask you to participate in a promotion or event. Participation in a promotion or event is voluntary. Depending on the promotion or event, Camps & Camps may process the following data:

  • name
  • address details
  • email address:
  • telephone number
  • date of birth

Camps & Camps uses this information to facilitate your participation in the promotion or event.

DATA RETENTION

Camps & Camps will not retain your personal information for longer than strictly necessary for fulfilling the purposes for which your information is collected.

ACCESSING, MODIFYING OR DELETING DATA

You have the right to access, correct or delete your personal data. In addition, you are entitled to withdraw your consent for data processing, or object to Camps & Camps processing your personal data. You are also entitled to data portability. This means that you may request us to send any personal information stored by us in a computer file to you personally or to another organisation specified by you.

You can submit a request for accessing, correcting, deleting or transferring your personal data, or a notification that you wish to revoke your consent for, or object to processing of, your personal data to This email address is being protected from spambots. You need JavaScript enabled to view it..

To ensure that the request for access has been made by you personally, we require you to send a copy of your ID with the request. Please completely obscure your passport photo, MRZ (machine readable zone, the strip displaying numbers at the bottom of the passport), passport number and Burgerservicenummer (BSN) on this copy. This is to protect your privacy. We will respond to your request as soon as possible, within four weeks at the latest.

Camps & Camps would also like to point out that you can submit a complaint to the national supervisory authority, the Autoriteit Persoonsgegevens. You can do so using this link.

PROTECTION OF PERSONAL DATA

Camps & Camps takes the protection of your information seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. If you feel that your data is not properly protected or if you have evidence of misuse, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

CONTACT

For questions or comments about the privacy policy of Camps & Camps, please contact the customer service department at Camps & Camps.

Camps & Camps
attn of customer service
Floralaan 1
5928 RD Venlo
Netherlands

telephone number: +31 (0)77 3030410
email address: This email address is being protected from spambots. You need JavaScript enabled to view it.


Camps & Camps reserves the right to make changes to this privacy statement. Camps & Camps advises you to regularly consult this privacy statement in order to stay informed of changes. This privacy statement was last updated and came into effect on 1 November 2018.

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