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returns


RETURNS FROM THE NETHERLANDS

Returning orders within the Netherlands is free of charge and you can do this within 14 days of receipt of your package. You must inform us within 14 days of receipt that you wish to cancel your purchase.

FOLLOW THESE STEPS

download the return form here

 

STEP 1. Notify us by completing the return form

Please inform us within 14 days of receiving your order that you want to return a product. Please do this by completing the return form as comprehensively as possible and include it with your package before you return it to us.

Please note the following:

  • Always state your order number;
  • Only unworn, undamaged and complete items can be returned;
  • Only items with attached labels and undamaged stickers can be returned;
  • You must take care to pack the return shipment well to ensure that the jewellery is protected during transit. Repack it in its original packaging with accessories.

 

STEP 2. Print the return label

In the Netherlands you can return the package free of charge by using our return label. The link for the return label can be found in the same e-mail in which we informed you that your order was on its way. The link to the return label is next to your order’s track & trace code.

Click on the link, print out the label and affix it properly to the package. Take your parcel to the post office and retain the shipping receipt.

We are not liable for damage during transit nor (timely) delivery of your return shipment. You may choose to send your return shipment via another carrier or by registered mail, in which case you as the customer must pay for the cost of shipment.

Important to know:
Returns are only possible if you have placed an order via www.campsencamps.nl.
Jewellery purchased through one of the Camps & Camps retailers cannot be returned to us. We advise you to contact the relevant point of sale.


RETURNS FROM A COUNTRY OTHER THAN THE NETHERLANDS

The shipping costs for returning an article from countries other than the Netherlands are for the account of the customer. Returns are possible within 14 days of receipt of your package. You must inform us within 14 days of receipt that you wish to cancel your purchase.

FOLLOW THESE STEPS

download the return form here

 

STEP 1. Notify us

Please inform us within 14 days of receiving your order that you want to return a product. Please do this by completing the return form as comprehensively as possible and include it with your package before you return it to us.

Please note the following:

  • Always state your order number;
  • Only unworn, undamaged and complete items can be returned;
  • Only items with attached labels and undamaged stickers can be returned;
  • You must take care to pack the return shipment well to ensure that the jewellery is protected during transit. Repack it in its original packaging with accessories.

 

STEP 2. Send the package back

Please return the package to:

CAMPS & CAMPS
Attn. returns
Floralaan 1
5928 RD  Venlo
The Netherlands

Take your parcel to the post office, have your return sufficiently franked and retain the shipping receipt. We are not liable for damage during transit nor (timely) delivery of your return shipment.

Important to know:
Returns are only possible if you have placed an order via www.campsencamps.nl.
Jewellery purchased through one of the Camps & Camps retailers cannot be returned to us. We advise you to contact the relevant point of sale.


WHAT HAPPENS AFTER YOU HAVE RETURNED YOUR PACKAGE?

Within five working days of us receiving your return, you will receive an email confirming the receipt of the returned item.

After receipt of your return we will assess whether the item is still in good condition and can be resold in our web shop. If the article has been worn, is damaged or incomplete, we will charge a fee for this. This fee is equal to the selling price of the item you purchased.

PAYMENT REFUND

The refund of the purchase price will be processed as soon as we have received and approved the return shipment. If you return a complete order, we will refund the purchase price including any shipping costs. If you send back part of your order, we will refund the purchase price of the returned item excluding shipping costs. We will refund the purchase price to you as soon as possible and always within a maximum period of 14 days. Public holidays may delay this amount being refunded to your account.

The refund will be made using the same payment method you used to pay.

If the return shipment can no longer be resold through our web shop, we will contact you about the settlement. We charge a fee for this.

EXCHANGES

Unfortunately, items ordered cannot be exchanged for other items. If you would like a different piece of jewellery, it is best to return your purchase and place a new order in our web shop.

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